The UK communications regulator Ofcom have begun a review to determine how Openreach can reduce delays in infrastructure repair work in Dumfriesshire following concerns from Dumfriesshire MSP Elaine Murray about the link between Openreach, internet providers and consumers.
Elaine initially registered a complaint with Ofcom on behalf of her constituents’ following their frustration with being unable to successfully resolve internet issues which had arisen due to poor infrastructure. Her constituents’ had difficulty registering complaints with Openreach regarding infrastructure issues, and were instead being directed to their internet providers, who are not responsible for infrastructure maintenance.
Ofcom’s Digital Communications Review will look at how communication can be improved to make sure faults are addressed more quickly and how consumers can be kept better informed about repair progress.
Dumfriesshire MSP Elaine Murray said:
“While there still needs to be greater clarity over who consumers should approach when they have an issue with infrastructure related disruptions to their service, this review is welcome news from Ofcom. Rural areas such as Dumfriesshire are unfortunately famous for their poor internet service’, which makes it even more vital that local people are kept up to date when there is an issue, and when it will be resolved. Ideally the review by Ofcom will also look at advancing internet service in our region, something which local people and businesses have been promised for years but are yet to see.”